Support Policy
Last updated:
December 13, 2025
This Support Policy explains the scope, availability, and limitations of support provided for Entraw templates.
By purchasing or using any Entraw product, you agree to this Support Policy, which forms part of our Terms of Use.
Scope of Support
We provide reasonable support related to:
Template functionality
Setup and installation guidance
Clarification of template features
Troubleshooting issues related to the original template structure
Our goal is to ensure that the template works as described in the demo and documentation.
What Support Includes
Support may include:
Identifying and resolving technical issues within the template
Explaining how to edit content, styles, or settings
Guidance on using Framer features related to the template
Fixes for bugs or errors present in the original template
Support is provided via email.
What Support Does Not Include
Support does not include:
Custom design changes
Custom development or coding
Building pages or sections for you
Content creation or copywriting
SEO optimization or performance tuning
Integration of third-party tools, plugins, or scripts
Troubleshooting issues caused by third-party services
Ongoing maintenance beyond the original template scope
Requests outside the scope of support may be declined or offered as paid services if available.
Response Time
We aim to respond to support requests as quickly as possible.
Typical response time is within 24 hours on business days.
Response times may vary during peak periods or holidays.
Support Limitations
Support is provided only to the original purchaser of the template.
We may limit or refuse support in cases of:
abuse or inappropriate behavior
repeated requests outside the scope of support
violation of our Licensing Policy or Terms of Use
Changes to Support Availability
Support availability and scope may change over time.
Any updates to this Support Policy will be published on this page.
Contact
To request support, contact us at: